This principle applies to both business/IT processes (operations) and the bottom line (finances). The Balanced Scorecard is an excellent tool to integrate these perspectives. Historically, financial measures have faced criticism

In today’s fast-paced, globalized business world, competition among modern corporations is fierce. In this climate, every competitive edge matters, leading business professionals to continually explore new management tools, techniques, and

You can find the answer to this question in an article written by Kent State Facilitators John Novak and John Potkalitsky. In their opinion, today more than ever, organizations are

The International Association for Six Sigma Certification (IASSC) has unveiled its first major brand update in almost a decade, continuing an evolution that’s been underway for years. The IASSC logo

The Toyota Production System (TPS) provided the basis for what is now known aslean thinking, as popularised by Womack and Jones (1996). The development of thisapproach to manufacturing began shortly